HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? This document pertains to HP and Compaq computers with Windows 7. The computer will not wake up from sleep or hibernate mode Restarting your computer erases all information in the computer's memory, which may restore functionality. Before performing these steps be sure to restart your computer to attempt to resolve the issue.
If you have a notebook computer that cannot return from sleep mode, first make sure it is connected to an AC power source and the power light is on. Step 1: Enabling the keyboard in Windows 7 Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.
Click Start , and then type Device Manager into the search field. Select Device Manager from the results list. Figure : Search results for Device Manager. Click the arrow next to Keyboards , and then double-click the name of the keyboard. Figure : Keyboards in Device Manager. If the Power Management tab is not available, click the Change Settings button if it displays below the Device status box.
The same Keyboard Properties window opens with the Power Management tab available. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. Figure : Allow this device to wake the computer. Click OK. Test to make sure that the keyboard can now wake the computer. Step 2: Updating software and drivers Some drivers can be downloaded from HP and others can be downloaded from Microsoft using Windows Update.
Having the most current BIOS version and drivers installed on your computer can resolve several issues. To find the BIOS and driver updates available for your computer, check, in the following order, the following locations:.
For information and instructions on downloading and updating software and drivers, see the HP support document Downloading or updating software and drivers for HP computers in English.
For information about using Windows Update for your computer in Windows 7, see the following steps:. Click Start , and then click Control Panel. Figure : System and Security. Figure : Windows Update. Click Check for updates to find the most recent updates for your computer. Figure : Check for updates. Important updates : Security updates or updates that are important to the health of your computer. Optional updates : Select driver updates or updates that are optional.
It is a good idea to download and install optional driver updates, especially if you have changed the Windows edition on your computer. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. As you know, sleep mode comes in handy whenever we make a dash for coffee. It saves time and money. When your computer running on Windows 7 refuses to go to sleep, there is a problem.
It is very inconvenient when this happens. Some newly installed software program could be the culprit. Observing system behavior Analyzing trace data Analysis complete. Energy efficiency problems were found.
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